Don't just say it doesn't work but describe in detail what is happening and add the following information:
* VirtueMart version
* CSVI version (Latest is not a version number)
* Sample of the file being imported
* Collected debug information
Without this information you won't get a useful answer. If no debug log is attached, you will get a request to post it.
Using this product made my life better. Amazing product. Even greater support received on the product "issues". It has no issues as far as i am concerned, i just need some guidance and received it.
With out this product i cannot even imagine my website existing right now.
Thank you for this great product.